If your rate is Non Refundable or your cancellation period has already passed, we will do everything possible to refund your money or, failing that, save your nights for when you want to return to see us. 🙂 We usually take 48 hours to reimburse you, we will inform you with a receipt and registration number of the reimbursement. The time it takes your bank and ours to reimburse you does not depend on us, it usually takes a few days but once a Russian took a month. 🙀 But don't worry. He always comes. We make the refund according to the policies but the currency exchange rate tax of your bank is not the responsibility of casa pepe